Last Updated: [27/9/2026]

At Dealgud, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something isn't right, we're here to help. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the item must:

• Be returned within 7 days of delivery.
• Be unused, unworn, and in its original condition.
• Include all original packaging, accessories, manuals, and tags.
• Not show signs of misuse, damage, or alteration by the customer.
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

You may request a return within 7 days of receiving your order.

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

• Your order number
• Product name
• Reason for return
• Photos (if applicable)

Return requests submitted after the eligibility period may not be accepted.

3. Refund Process

Once your returned item is received and inspected:

1. We will notify you regarding the approval or rejection of your refund.
2. If approved, your refund will be processed to the original payment method.
3. Refunds are typically completed within 3-5 business days.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

4. Exchange Policy

We offer exchanges for:

• Defective products
• Damaged items received during shipping
• Incorrect items shipped by us

If you would like to exchange an item, please contact [EMAIL ADDRESS] within 7 days of delivery.

Exchange requests are subject to product availability.

If the replacement item is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

• Contact us within 2 DAYS of delivery.
• Provide your order number.
• Include clear photos or videos showing the issue.

After review, we may offer:

• A replacement product
• A full refund
• Store credit
• Another suitable resolution

We are committed to resolving genuine quality issues as quickly as possible.

6. Non-Returnable Items

For hygiene, safety, and operational reasons, certain products may not be eligible for return.

Examples include:

• Personal care products
• Health and wellness items that have been opened
• Gift cards
• Downloadable digital products
• Customized or personalized products
• Products marked as "Final Sale" or "Non-Returnable"
• Items damaged due to misuse or improper handling

Any category-specific restrictions will be clearly mentioned on the product page where applicable.

7. Return Shipping Costs

If the Return Is Due To:

✅ Damaged product
✅ Defective item
✅ Incorrect item received

DEALGUD will cover the return shipping cost where applicable.

If the Return Is Due To:

• Change of mind
• Accidental purchase
• Incorrect size or preference
• No longer wanting the item

The customer may be responsible for return shipping charges.

Any applicable shipping deductions will be communicated before the refund is processed.

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

To request a cancellation, contact us as soon as possible at:

Email: [EMAIL ADDRESS]

If the order has already been shipped, it may be subject to the standard return process instead.

9. Late or Missing Refunds

If you have not received your refund after 3-5 buisness days

1. Check your bank account again.
2. Contact your credit card provider or payment service.
3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at [EMAIL ADDRESS].